Help & Support - SympNote

Help & Support - SympNote
Last updated: August 23, 2026

1. About SympNote
SympNote is a private and easy-to-use app for documenting symptoms, health conditions, well-being, and personal observations.
The app helps users systematically record changes in their health and identify individual patterns over time.
SympNote works primarily locally on the device. No user account is required to use the app.

2. Your Data Stays on Your Device
Protecting personal data is a central principle of SympNote.
No registration, No user account, No cloud synchronization by SympNote,
No proprietary tracking or analytics services, No personalized advertising, No transmission of data stored within the app to Sympicon servers.
Personal data is generally stored locally on the respective device. Further information can be found in the SympNote Privacy Policy.

3. Documenting Symptoms and Health Conditions
SympNote allows symptoms and health conditions to be documented in a structured way.

Depending on the functions used, the following information can be documented, for example:
Symptoms and health conditions, Intensity or severity, Date and time, Personal notes, Individual categories, Individual criteria, Activities, Possible triggers, Other personal observations.

The available input options can be used and customized according to individual needs.

4. Documenting Well-Being and Mood
SympNote provides functions for documenting personal well-being and mood.
This makes it possible to record changes over time and later view them together with other documented information.
SympNote is intended solely for personal documentation and does not replace a medical examination, diagnosis, or treatment.

5. Custom Categories and Criteria
SympNote allows the documentation to be organized according to individual needs.
Custom categories and criteria can be used to systematically record personal topics or recurring observations,
this allows SympNote to be adapted to different personal requirements.

6. Media
SympNote provides a media library for managing media locally within the app. Media can be used, for example, to supplement personal documentation and entries.
Media stored within the app is generally processed and stored locally on the respective device.

7. Searching and Organizing Entries
For larger amounts of documentation, SympNote provides various options for quickly finding and organizing entries.
These include: Search, Categories, Sorting, Individual organization, Clear and structured presentation of entries.

8. Data Export
SympNote provides export functions that allow certain information stored within the app to be exported for further use.
Exporting can be helpful, for example, when information is needed for personal documentation or for a consultation with a healthcare professional.
When exporting data, the respective user decides which information is shared.

9. Trial Version and Usage
SympNote can be used as a free trial version.
The free version allows: Up to 10 entries, 14-day trial period.
The 14-day trial period remains available even if the maximum of 10 entries has already been reached.
In addition, certain areas of the app contain sample data for demonstration and familiarization purposes.

10. Privacy
SympNote was developed with particular emphasis on privacy and local data processing.
Personal information stored within the app is generally not transmitted to Sympicon or external servers.
For detailed information about the processing of personal data, please refer to the separate Privacy Policy.

11. SympNote Is Not a Medical Device
SympNote is intended for the personal documentation and observation of symptoms, health conditions, well-being, and other personal information.
The app does not provide medical diagnoses and does not replace a medical examination, medical advice, or medical treatment.
If you have health concerns or medical questions, an appropriate healthcare professional should be consulted.

12. Frequently Asked Questions

Do I need a user account?
No. No registration or user account is required to use SympNote.

Is my data stored in the cloud?
SympNote itself does not transmit or store information recorded within the app on its own servers or in its own cloud.

Is my data used for tracking or advertising?
No. SympNote does not use its own tracking or analytics services and does not contain personalized advertising.

Can I export my data?
Yes. SympNote provides corresponding export functions.

Can I use custom categories and criteria?
Yes. SympNote allows the documentation to be individually structured and customized.

Can I use media in SympNote?
Yes. SympNote includes a media library for locally managing media within the app.

What happens to my data if I delete the app?
Since the data is generally stored locally on the device, it may also be removed when the app or its associated app data is deleted.
Before uninstalling the app, check whether any information that is still needed should first be exported or otherwise backed up.

Can Sympicon restore my stored data?
No. Since Sympicon does not possess a copy of the locally stored app data, it cannot remotely restore data stored on the device.

13. Support
If you have questions, encounter problems, or have suggestions regarding SympNote, you can contact support directly.

Email:info@sympicon.com

When contacting support, the following information can be helpful:

- SympNote version in use
- iPhone/iPad model
- iOS/iPadOS version
- A detailed description of the problem
- Screenshots, if helpful

Please do not send sensitive health information unless it is necessary to address the support request.

14. Data Controller

Ralf Preuss
Ahornstr. 17
45964 Gladbeck
Deutschland
E-Mail:info@sympicon.com